Support
Answers to common questions. If yours isn’t here, write to us.
Contact
Questions, bugs or ideas: we read every message. In the app, you can also go to Settings → Contact support.
support@plainspend.appFrequently asked questions
How does the free trial work?
New subscribers can try the monthly plan free for 7 days. Before you confirm, the App Store shows the price and the date of the first charge. If you cancel at least 24 hours before the trial ends, you won’t be charged. Apple offers the trial once per Apple ID.
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Plainspend → Cancel Subscription. You can also open it from the app: Settings → Manage subscription. You keep access until the end of the period you paid for.
I subscribed, but Plainspend asks me to subscribe again
Tap “Restore purchase” on the subscription screen, or go to Settings → Restore purchases. Make sure your iPhone uses the same Apple ID you subscribed with. If you signed in to a Plainspend account before, sign in to the same account again.
How do I get a refund?
Payments go through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Do I need an account?
No. Plainspend works fully without one. An account only keeps your subscription on all your devices. Your records stay on your iPhone and are not synced between devices.
How do I move my data to a new iPhone?
Your records live on your iPhone, so they move with it: restore the new iPhone from an iCloud or computer backup, or use Quick Start when you set it up. To keep a copy elsewhere, go to Settings → Export all data and choose CSV, Excel, PDF or OFX.
How do I delete my data or my account?
To delete everything stored on your iPhone, go to Settings → Erase all data. If you are signed in, Settings → Delete account removes your account from our servers. Deleting your account doesn’t cancel your App Store subscription; cancel it as described above. See the Privacy Policy for details.